Service Idea
we focus on researching and manufacturing brick making machine equipment, and have many years of manufacturing experience and technology accumulation, we can provide customized solutions with high automation, high performance, high quality and reliability to meet the needs of different customers. We also have a complete after-sales service system, including technical training, after-sales maintenance, etc., to provide customers with a full range of service support.
Pre-Sales Services
Pre-sales service is the professional service provided by the company to customers when determining the purchase intention of equipment, including:
- Help with site planning, solving technical problems and auxiliary configuration consultation;
- Help formulate a machine and equipment purchase plan suitable for customers and provide floor plan design suggestions based on the site;
- Help with profit analysis.
Services in Sale
In-sale service is the service provided by the company to customers after the equipment is placed to achieve the smooth production of the equipment, including:
- After the signing of the technical agreement/purchase contract, the company will submit a standard list of design, manufacturing, installation, etc. of the contract equipment to the customer for confirmation;
- Appoint professional engineers to install and debug on site;
- Provide on-site operation technical training for customer staff and provide free training for mechanical and electrical maintenance personnel for customers;
- Recommend relevant standardized and personalized product molds or accessories to customers according to specific circumstances.
after-sales service
After-sales service is the service provided by the company to customers after the equipment is installed and put into operation, including:
- Ensure timely supply of spare parts, one-year free warranty service, and full-cycle after-sales service;
- 24-hour service commitment: In order to provide customers with fast service and technical support, the company’s service hotline is open 24 hours a day to serve customers;
- One machine one file management: The company establishes an independent management file for each machine, from details to the overall service;
- Regular customer return visits: The company has formulated a customer return visit system, carefully listens to the opinions and suggestions of each customer, and through return visits, understands the operation of each equipment, so that each equipment is in good condition.
Whatsapp Official Account
- Address: No. 152 North Street, Xiadu Community, Liucheng Street, Nan'an City, Quanzhou City, Fujian Province, China
- Tel: +86 13655952326
- Email:lily@qzmachinery.com
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